Returns & warranty
We want you to end up with the right part. If something isn't right, here's exactly where you stand.
Dead on arrival or faulty
If a component arrives dead, damaged, or not as described, we replace it or refund you in full — no restocking fee. Tell us within 7 days of receiving it and send a photo or short video on WhatsApp so we can sort it quickly. This applies whether you had it delivered or collected it at the shop.
Changed your mind
You can return an item within 7 days of purchase for a refund or exchange, provided it is unused and in its original packaging, with any anti-static bag, seal or accessories intact. Bring it to the shop or arrange a return with us first — we'll confirm before you send anything.
What we can't take back
Electronic components are easy to damage once they're in a circuit, so we can't accept items that have been soldered, cut, flashed, physically modified, or damaged by incorrect voltage or reverse polarity. Opened static-sensitive parts that show signs of use fall into the same category. This doesn't affect your rights if the part was faulty when it reached you.
Return shipping
If the return is our fault — wrong item sent, faulty, or not as described — we cover the return cost. For change-of-mind returns the return shipping is on you, and the original KSh300.00 delivery charge isn't refunded. Returning in person at the shop is always free.
How refunds are paid
Refunds go back to the M-Pesa number used for the order, normally within 2 working days of us receiving and checking the item. If you paid cash at the shop, we refund in cash at the shop.
How to start a return
Message us on WhatsApp or call +254 724 011 572 with your order number and what's wrong. You can also bring the item to Travis Business Center, 3rd Floor Room A3, Mfangano Street, Nairobi CBD (same building as Quickmart Mfangano, behind Afya Center) during opening hours — Mon–Fri 8:30am–6:00pm, Sat 9:00am–2:00pm, closed Sunday.